MultiChat Panel Extension
A productivity-focused Chrome extension that consolidates multiple chat platforms into a unified interface. Designed for customer service teams managing conversations across WhatsApp, Telegram, Facebook Messenger, and other platforms simultaneously.
Key Features
Unified Dashboard
Single interface for managing conversations across multiple chat platforms simultaneously.
Keyboard Shortcuts
Customizable hotkeys for quick navigation and common actions to boost productivity.
Response Templates
Pre-written message templates with variables for consistent and fast customer responses.
Performance Analytics
Track response times, conversation volume, and team performance metrics.
Challenges & Solutions
Challenge: Cross-Platform Integration
Integrating with multiple chat platforms that have different APIs and authentication methods.
Solution:Built modular plugin architecture with standardized interfaces and secure credential management.
Results & Impact
Used by customer service teams at 200+ companies, reducing average response time by 60%.